Microsoft Dynamics is a line of
enterprise resource planning (ERP) and
customer relationship management (CRM)
software applications. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services. Very few installations are made without the aid, and cost, of these resellers. In its 2013 update, the first since 2009, Microsoft removed many capabilities of users to access features such as report-writing without the intervention, and cost, of members of their approved reseller network . Microsoft Dynamics is part of Microsoft Business Solutions. Dynamics can be used with other Microsoft solutions, such as
SharePoint,
Yammer,
Office 365,
Azure and
Outlook. The Microsoft Dynamics focus industries are
retail] service] manufacturing] financial services] and
public sector] Microsoft Dynamics provides business solutions for both small & medium businesses and Enterprise.