Strategic service management (SSM) is a
business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include:
- Increased revenue through the servicing of manufactured products that may be experiencing decreased sales
- Increased customer loyalty through improved post-sale service performance
- Heightened asset accountability and tracking
- Increased worker productivity
- More knowledgeable workers to prevent common mistakes