A
call centre or
call center is a centralised office used for receiving or transmitting a large volume of requests by
telephone. An inbound call centre is operated by a
company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for
telemarketing, solicitation of charitable or political donations, debt collection and
market research. A
contact centre is a location for centralised handling of individual communications, including
letters,
faxes,
live support software,
social media,
instant message, and
e-mail.